Trade Terms & Conditions

These Trade Terms & Conditions apply to all orders placed with Aimee Betts Ltd by trade clients, including interior designers, architects, retailers, contractors, procurement agents, commercial buyers and other business customers.

By placing an order with Aimee Betts Ltd, you agree to be bound by these Terms & Conditions. These Terms apply to all quotations, order acknowledgements, invoices, sales, supplies and deliveries unless otherwise agreed in writing by Aimee Betts Ltd.

1. About Us

Aimee Betts Ltd is a company registered in England and Wales.

Company registration number: 14658859
Registered office: Amelia House, Crescent Road, Worthing, England, BN11 1RL
VAT number: GB436633194

Email: studio@aimeebetts.com
Telephone: +44 (0) 7790 270338

In these Terms, “we”, “us” and “our” refer to Aimee Betts Ltd. “You”, “your”, “client” and “customer” refer to the trade client placing the order.“MTO” means made-to-order products. “Bespoke” or “Commissioned Products” means items made, adapted, customised or produced to your specification.

2. Trade Clients

Trade accounts and trade pricing are available to approved business clients only.

Trade clients must provide accurate business details at the time of ordering or when completing their trade membership form, including company name, billing address, delivery address, VAT number where applicable, and any relevant company registration details.

We reserve the right to request evidence of business status before accepting or processing a trade order.

3. Orders

All orders are subject to acceptance by Aimee Betts Ltd. No order shall be deemed accepted until we have issued an official order acknowledgement or invoice.

You are responsible for checking that all details in the order acknowledgement are correct, including product specification, finish, dimensions, quantities, delivery details, access information and any agreed amendments.

MTO, bespoke and commissioned orders will be accepted and processed once we have received a 50% deposit, unless otherwise agreed in writing. The remaining balance is due on completion and must be paid in full before delivery, collection or release of the goods.Orders for stock items will be accepted and processed once we have received payment of 100% of the total order value.

Production will begin once we have received the required payment or deposit in full and all information needed to complete the order, whichever is later. Any delay in receiving payment, specifications, measurements, approvals or other required information may delay production and delivery.

4. Quotations, Pricing & Payment

All prices are quoted in pounds Sterling and, unless otherwise stated, are exclusive of delivery, installation, customs duties, local taxes, import charges and any other third-party costs.Prices are set out on our website, price lists, quotations or order acknowledgements. We reserve the right to amend prices at any time before an order is accepted.

Prices stated in an official order acknowledgement will remain fixed for orders accepted and confirmed for delivery within two months of the order acknowledgement date, unless otherwise agreed in writing.

Payment is preferred by BACS. Please quote the invoice number and client name when making payment.

Where international bank transfers are used, you are responsible for all bank charges and transfer fees. The full invoice amount must be received by us.If payment is made by a payment link supplied by us, a legally binding contract will be formed once payment has been made and the order has been accepted by us.

We may withhold production, delivery, collection or release of goods until all outstanding sums due to us have been paid in full. Ownership of the goods remains with Aimee Betts Ltd until full payment has been received. Risk in the goods passes in accordance with the delivery and collection provisions below.

5. VAT, Export & International Orders

Prices include VAT only where expressly stated. Trade clients must provide their VAT number at the time of ordering where applicable.

For trade clients registered outside the UK or EU, or where goods are to be shipped outside the UK, we may request evidence of business registration, billing address, shipping address and export destination before issuing a VAT-exempt or zero-rated invoice.

Where goods are delivered internationally, you are responsible for all local taxes, duties, import charges, customs fees, clearance costs and any other charges payable in the country of destination.

If goods are delivered to a UK shipping agent for immediate export, you must notify us before placing the order. Failure to do so may mean that UK VAT cannot be refunded.

6. Lead Times

Lead times are estimates only and are given in good faith based on our production schedule, material availability and workshop capacity at the time payment and order details are received.

Lead times may vary depending on order volume, complexity of the product, supplier lead times, production capacity and events outside our control. We will use reasonable endeavours to meet estimated lead times, but time shall not be of the essence unless expressly agreed in writing. We are not liable for any loss, delay, cost, expense or consequential loss arising from late delivery or production delays.

7. Availability of Materials & Events Outside Our Control

All orders are accepted subject to the availability of materials, components and workshop capacity required to fulfil the order. We will make reasonable efforts to complete accepted orders, but we shall not be liable for delay, suspension or failure to perform caused by events outside our reasonable control.

These may include, without limitation, acts of God, war, flood, fire, industrial action, strikes, lockouts, breakdowns, accidents, supplier delays, restrictions on supply, government action, transport disruption or any other contingency beyond our control.

If such an event occurs, we may suspend production or delivery for as long as reasonably necessary. We will contact you where practicable and take reasonable steps to minimise the effect of the delay.

8. Changes to Products or Terms

We may make reasonable changes to products, specifications or these Terms where required by law, supplier changes, material availability, production requirements or other operational reasons. If a change materially affects your order, we will notify you where reasonably possible. You may then contact us to discuss whether the order can continue, be amended or be cancelled.

9. Inability to Accept an Order

If we are unable to accept your order, we will inform you in writing and will not charge you for the products. This may occur because the product is unavailable, materials cannot be sourced, there are unexpected limits on our resources, a pricing or specification error has been identified, or we are unable to meet a delivery deadline requested by you.

10. Delivery

Goods will be supplied in accordance with the details set out in the official order acknowledgement, accompanying drawings and any agreed written amendments.

Delivery costs are quoted based on the delivery address, timing, access details, item size, form of delivery and any specific requirements notified to us at the time of order. Delivery costs are calculated for ground-floor delivery as standard unless otherwise agreed in writing. If delivery above or below ground floor, lift use, stair access, restricted access, parking limitations, site induction, timed delivery, specialist handling or additional labour is required, you must notify us before delivery is arranged. Additional charges may apply.

You are responsible for ensuring that the delivery location is suitable and accessible for the goods ordered. This includes ensuring there is adequate access, clear pathways, sufficient space to receive the goods, suitable parking and any required permissions.If access issues have not been declared before delivery and delivery cannot be completed, a redelivery charge and any associated costs may apply.

We may refuse to deliver goods to an unfinished, unsafe, restricted or unsuitable site. You must notify us of any unfinished site conditions before delivery arrangements are made. Redelivery will be chargeable.

Delivery times are approximate and may change before delivery. We will give as much notice as reasonably possible if delivery is delayed or rescheduled. We do not accept liability for consequential loss arising from delayed, failed or rescheduled delivery.

11. Packaging

Mirrors and larger items are blanket wrapped, plastic wrapped and/or foot protected unless otherwise specified.

If crating, boxing or additional protective packaging is required, this must be requested at the time of order. Additional charges may apply.

Smaller items will usually be cardboard boxed.

Packaging requirements for export, onward transport, storage or third-party handling must be requested before the order is confirmed.

12. International Shipping

We will endeavour to provide accurate international shipping quotations. However, in rare cases additional shipping charges may arise and will be payable by you.

International shipping charges exclude all local taxes, duties, customs charges, import fees and any other destination charges unless expressly stated otherwise.

You are responsible for ensuring that the goods comply with any import requirements, customs rules or local regulations in the destination country.

13. Delivery Cancellation, Storage & Failed Delivery

Any cancellation or change to a scheduled delivery must be notified to us by email at least 72 hours before the scheduled delivery time. Failure to provide at least 72 hours’ notice may result in a cancellation fee or redelivery charge.

Goods may be held free of charge for up to two weeks beyond the standard lead time or agreed completion date. After that period, storage charges may apply. Storage charges will be calculated by reference to the cubic meterage of the goods and the length of storage required.

If you fail to accept delivery, fail to provide access, request delayed delivery, or do not pay the balance due, we may charge storage, redelivery and administration costs.

14. Risk, Damage & Responsibility After Dispatch

Unless otherwise agreed in writing, risk in the goods passes to you once the goods leave the Aimee Betts Ltd workshop, are collected by you or your nominated carrier, or are delivered to the delivery address.

Any damage occurring after the goods have left our workshop, including damage caused by third-party carriers, installers, storage providers, site conditions or onward transport, is your responsibility unless we have arranged delivery and the damage is proven to have occurred due to our negligence.

15. Partial Delivery

Failure by Aimee Betts Ltd to deliver any part of an order shall not invalidate the contract in respect of the remainder of the goods. We may deliver an order in instalments where reasonably necessary. You remain bound to complete the contract in respect of the remaining goods.

16. Inspection on Delivery

You must unpack and inspect all goods immediately on delivery or collection. Any damage, defect, shortage or discrepancy must be reported to us by email as soon as possible and in any event within five working days of delivery or collection.

Reports must include clear photographic evidence, details of the issue and images of the packaging where relevant.If damage or defects are not reported within five working days, we may be unable to accept responsibility.

You must not attempt to repair, alter, install, use or modify any goods that you believe to be faulty or damaged before contacting us. Any such action may invalidate your guarantee or affect your right to a remedy.

17. Product Appearance, Handmade Variation & Measurements

Images of products on our website, social media, price lists and marketing materials are for illustrative purposes only.

Our products are handmade and may vary slightly in colour, size, weight, finish, capacity, dimensions, shape, material character and appearance. All measurements, colours, finishes and dimensions are indicative unless expressly confirmed by us in writing as fixed specifications.

For MTO, bespoke and commissioned products, we will use reasonable endeavours to match agreed specifications, including colour, material, finish, shape and dimensions. You accept that reasonable variations may occur due to the handmade nature of the products and the natural characteristics of materials.

If specific dimensions are essential, you must notify us at the time of ordering. Where products are made using measurements supplied by you, you are responsible for ensuring those measurements are accurate.

We are not responsible for errors arising from inaccurate measurements, incomplete specifications, unsuitable site conditions or incorrect information provided by you or your representatives.

18. Faulty Goods

If you believe goods are faulty, damaged or not in accordance with the order, you must contact us using the details above. We will endeavour to respond within two working days. We may require photographs, written details, return of the goods or access to inspect and test the goods. You agree that we may examine and test any goods claimed to be defective to establish whether the issue is our responsibility.

Where we are satisfied that goods do not conform with the contract, are not of satisfactory quality or are not fit for their intended purpose, we may offer a repair, replacement, refund or other remedy as appropriate.

Where goods are to be returned, they must be returned to the address notified by us in writing or made available for collection, as agreed with us.

Refunds, where applicable, will be made to the original payment method or bank account used for the order. We are not responsible for faults, damage or deterioration caused by misuse, incorrect installation, failure to follow care instructions, unsuitable environment, careless handling, third-party damage, onward transport, alteration, attempted repair or normal wear and tear.

19. Guarantee

We guarantee the quality of our products for 12 months from the date of delivery, subject to the exclusions set out in these Terms.

Many of our products use traditional techniques and natural materials. Certain products may react to climatic conditions, humidity, temperature variation, sunlight, handling and use.

Our products are not suitable for outdoor environments unless expressly confirmed in writing. They have not been tested for outdoor use.

Products made from leather, metal and other natural materials may develop a natural patina over time. This is not considered a defect.

The guarantee does not cover:

  • Failure to follow care instructions supplied by Aimee Betts Ltd. Incorrect installation or installation not carried out in accordance with instructions.

  • Damage caused by careless removal of packaging.

  • Damage caused by moving, handling, misuse, mistreatment or scratching.

  • Problems caused by dramatic temperature variation, humidity, exposure to unusual conditions or extreme environments.

  • Damage caused by third-party installers, carriers, contractors or site conditions.

  • Normal wear and tear.

  • Natural patination, ageing, colour variation or material movement consistent with the nature of the product.

20. Returns

All bespoke, customised, commissioned and made-to-order pieces are non-refundable and non-returnable unless they are found to be faulty and we accept responsibility for the fault.

Stock items may only be returned with our prior written agreement and must be unused, undamaged and returned in their original packaging.

You are responsible for taking reasonable care of goods before they are returned to us. If goods are returned damaged, used, altered or deteriorated, we may deduct the reduction in value or refuse the return.

We do not accept international returns unless the goods are faulty or damaged and we have accepted responsibility.

For international orders, expedited shipping, bespoke shipping, crating and other special delivery costs are non-refundable unless otherwise agreed in writing.

21. Cancellations & Amendments

For MTO items with a typical eight-week lead time, cancellations or amendments may be made without charge only if written notice is received within three days of placing the original order. After this period, cancellations and amendments are at our discretion and may be subject to charges.

If you request a change to your order, you must contact us by email or telephone. We will let you know whether the change is possible and whether it affects the price, lead time, delivery cost, specification or any other order detail.

If you decide to cancel an order after production, sourcing or preparation has begun, we reserve the right to charge you for all work completed, materials ordered, expenses incurred, supplier charges, administrative costs and a further amount calculated in good faith by reference to the stage of completion of the relevant products.

Any deposit already paid will be applied against such costs. Where you have commissioned a product before receiving or approving a shipping quotation, the same cancellation provisions apply.

22. Lampshades

Where lampshades are supplied separately, paired with products, recommended as styling options, shown in marketing materials, or sourced from third parties, they are provided or suggested for trade styling and specification purposes only.

Unless expressly confirmed by Aimee Betts Ltd in writing, Aimee Betts Ltd accepts no responsibility or liability for: the suitability of any lampshade for a particular product, project, scheme or location; compatibility between any lampshade and lamp base, fitting, bulb, component or electrical installation; electrical compliance, certification or regulatory approval of any lampshade; performance, safety, testing, heat tolerance, stability or durability of any lampshade; damage, loss, defect, injury, delay, remedial works or consequential loss arising from the use, fitting, installation, specification or onward supply of any lampshade.

The trade client is solely responsible for checking and confirming that any lampshades selected, specified, supplied, installed or resold are suitable for the intended use and comply with all applicable laws, regulations, standards, safety requirements and market-specific obligations in the country or territory where they will be used or supplied.

Where lampshades are sourced from third-party suppliers, any warranties, certifications, testing information or product claims are those of the relevant third-party supplier or manufacturer and are not independently verified or guaranteed by Aimee Betts Ltd unless expressly stated in writing. 

23. Insolvency or Payment Risk

If you become insolvent, bankrupt, enter liquidation, appoint a receiver or administrator, make arrangements with creditors, sign a trust deed, cease trading, or we reasonably believe you may be unable to pay your debts, we may suspend production, withhold delivery, cancel outstanding orders and terminate any contract with you without liability. This does not affect any rights or claims we may have in respect of goods already supplied, work completed or sums due.

24. Data Protection

For information about how Aimee Betts Ltd uses and protects personal data, please refer to our Privacy Policy on our website: www.aimeebetts.com

25. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with English law. The parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

26. Updates to These Terms

Aimee Betts Ltd reserves the right to modify these Terms & Conditions from time to time.Updated Terms & Conditions supersede any previously published version from the date of publication.Last updated: 1st June 2026